Support

Email is the main support channel. The current address and phone number are listed at the bottom of this page, in the "Service provider" block. Write in your own words — there is no form to fill in.

Academies that already have a Campus Life account can also use the "Support" section of the dashboard. A ticket sent from there is linked to your academy, so the whole thread stays in one place.

We reply within one working day. Priority follows impact rather than order of arrival:

• the platform is unavailable or students cannot sign in — handled first;
• a fault in one feature that has a workaround — handled in turn;
• questions about features, data migration and settings — handled in turn.

The more precise the description, the faster the fix. It helps to include:

• the name of your academy or its subdomain;
• what you were doing and what you expected to see;
• the page address and the time the problem occurred;
• a screenshot, if the error is visible;
• the device and browser, or the mobile app version.

We issue the invoices and payment is accepted by bank transfer. The platform has no card payments and none are planned: we neither collect nor process card details.

For questions about an invoice, a due date or a change of plan, write to the same address and quote the invoice number. Terms for an already paid period are set out in the Terms of Use.

The account deletion procedure — for both students and academies — is described on a separate page at campuslife.am/account-deletion.

Complaints involving the safety of minors are handled first and under a separate procedure, described at campuslife.am/child-safety.