Account deletion

Deleting an account is irreversible: neither access nor the learning history can be restored afterwards.

Deletion does not end financial obligations that arose earlier and does not release anyone from them — neither a student towards their academy, nor an academy towards Campus Life.

A student’s learning data belongs to their academy, and the academy carries out the request. The steps are:

1. sign in to the app and open your account section;
2. choose the account deletion request and confirm your identity with your password;
3. the person responsible at the academy reviews the request and, if approved, sets a deletion date you will be notified about;
4. until that date the request can be cancelled in the same section.

If that section is not available in the app, or you cannot sign in, send the request to your academy and quote the email address of the account. If the academy does not reply, write to us at the address at the bottom of this page and we will pass the request on.

Accounts of academy staff — the dashboard on campuslife.am — are deleted by us. Send the request from the "Support" section of the dashboard, or by email from the very address the account is registered to.

On receiving the request we confirm it and name the deletion date in our reply. If a subscription is active it is cancelled first, and unpaid invoices are settled before deletion.

A confirmed request erases:

• contact details: email address, phone number, date of birth, profile picture;
• sign-in data: the stored form of the password, active sessions and devices;
• notification identifiers, including the mobile app push identifier;
• learning-platform behavioural data: view and reading records, test attempts;
• support correspondence — except messages tied to a security incident or a legal claim.

Some records cannot be erased while a lawful ground for keeping them still applies:

• first and last name — for the academy’s archival record of who studied or worked there;
• signed contracts — as legal documents, for the period set by the law of the Republic of Armenia;
• accounting and payment records — as required by Armenian accounting law;
• security incident records — for as long as the investigation needs them.

A confirmed request is carried out on the date given in the notification. After that date the personal data is erased from live systems.

Backups lose the data when their retention period ends; until then they are not used to provide the service and are restored only after an outage — by then without the deleted records.

For any question about deletion, write to the address at the bottom of this page. The general support procedure is described at campuslife.am/support.